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SHIPPING & RETURNS
Shipping Policy
Introduction
Welcome to hibeautiful This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our online store. By placing an order, you agree to the terms set forth below.
Order Processing Times
Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer standard shipping for domestic deliveries.Shipping charges for your order will be calculated and displayed at checkout.Estimated delivery times are [3-7] business days.
International Shipping
We not offer international shipping.
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Carriers
We use Evri and DPD to deliver our orders.
Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number you can use to check its status.Please allow 24 hours for the tracking information to become available.
Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes. Please provide a physical address to ensure timely delivery.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact UsIf you have any questions about our Shipping Policy, please contact us at hibeautiful.uk@gmail.com
RETURN & EXCHANGE POLICY
Return and Refund Policy
Introduction
Welcome to HiBeautiful . We value your satisfaction and aim to provide a seamless shopping experience. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our online store, in compliance with UK regulations.
Returns
Eligibility for Returns:
You have the right to return items within 14 days of receiving your order without providing a reason.
Items must be unused, in the same condition that you received them, and in the original packaging.
Non-Returnable Items:
Certain items are exempt from being returned, such as perishable goods, custom-made products, and personal care items.
Return Process:
To initiate a return, please contact us at hibeautiful.uk@gmail.com with your order number and details of the item you wish to return.
We will provide you with instructions on how to return your item.
Refunds
Refund Eligibility:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Partial Refunds:
Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at hibeautiful.uk@gmail.com.
Exchanges
Exchanging Items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at hibeautiful.uk@gmail.com
Shipping
Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Incorrect Items:
If you received a damaged or incorrect item, we will cover the return shipping costs.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at hibeautiful.uk@gmail.com